When It Is Used
Use the check when service-process trust and transparency need feedback, especially when clarity, predictability, or communication may affect engagement.
Trust & Transparency Check
Trust & Transparency Check is a trauma-informed service-process feedback tool for practitioners. It helps practitioners understand where a client experiences clarity, confusion, trust, or mistrust in the service process so communication and process changes can make care more trustworthy and transparent.
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Tool guide
Learn more about this tool
Use this background section to understand when the tool fits, how practitioners use it, and what to consider before sharing it with clients.
What It Captures
The tool captures what the client says is working and what is undermining trust, with specific concerns around service process where supported.
Important Limits
This is not a general satisfaction survey, therapeutic alliance scale, complaint system, staff rating, or automated engagement-risk tool.
Is this a satisfaction survey?
No. It is focused on trustworthiness, transparency, clarity, predictability, and service-process feedback.
Does the tool score trust?
No. The supplied product does not define scoring, so the result uses descriptive organization only.
Can clients give positive feedback?
Yes. The tool should distinguish what is working from what is undermining trust.
What is saved from the demo?
The tool itself is saved. Fictional feedback and sample practitioner actions are not saved as real client data.